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AI Customer Service Market: Automation Strategy, Contact Center Modernization, and ROI of Conversational AI (2025?2030)
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Published Date: May, 2024
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Report ID: Trend06112574
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Format: Electronic (PDF)
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Number of Pages: 47
Report Overview
Customer service is being reborn as an AI-first discipline. This report explores the 2025?2030 trajectory where the goal is resolution rather than deflection. We analyze the shift to Agentic AI?systems that have authorization to process refunds or change flights without human intervention. The narrative details the role of generative AI in providing empathetic support that handles thousands of languages. We also investigate the ROI for enterprises, as AI-driven automation reduces the cost per ticket by 70%. The report highlights the changing role of the human agent, who is evolving into an Experience Manager, handling only sensitive escalations. By 2030, the contact center will be a highly automated intelligence hub, where AI identifies and fixes customer problems before the customer even realizes they have one.
Table of Contents
1. Autonomous Service; 2. Gen AI Empathy; 3. Multimodal Support; 4. Agentic AI Actions; 5. Workforce Impact; 6. Market Sizing.